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Terms of Use

Kits - No Returns Kits cannot be returned for any reason. You may contact the manufacturer of the item for missing parts, or if the kit does not work, however we cannot accept them as returns.

Return of Merchandise Policy (RMA)

There are 3 types of returns based on the reason for the return. Please make sure to review the options and read the section below about your type of return. You must have an RMA number to return merchandise.

1. Defective Items: Items that are defective and need repair or replacement during the 30-day warrantee period.

2. Returns: Unopened undamaged items you do not want, and you want a refund and not an exchange for another item, within 30 days of receipt.

3. Exchange Items: Items that are unopened and undamaged, which you want to exchange for another item.

In order to ensure satisfaction with your purchase, we request the following:

1.   IF DAMAGED IN SHIPPING: If your package arrives damaged during shipping, please refuse the package or return to a UPS shipping location within 24 hours marked "Refused due to shipping damage." You must then E-mail us so we can file a claim with UPS. Failure to do so will result in loss of refund or replacement by UPS.

2.   KEEP PACKAGING: Save boxes, packaging material, and paperwork. Don't throw anything way. They are required items for all warrantee issues.

3.   READ INSTRUCTIONS: Read the instructions carefully and completely. Many of the items we sell can be damaged the first time if used improperly. Improper use will void your warrantee. 

4.   START SLOWLY: Take your time to get familiar with the items, and start slowly, to prevent accidental damage.

Defective Items

 Many of our items are covered by a manufacturer warrantee; therefore you will need to return them to the manufacturer only. The following is a list of SKU (Item Number) prefixes that we DO NOT warrantee. Please check on your packing slip or in your order confirmation email to confirm which company to call. All other products are under warrantee by Us.

Abbreviation.....................Company

CEN.......................CEN Racing
HPI........................HPI Racing
JHC........................JHC
KYO.......................Kyosho America
LP..........................Leapers
NB..........................New Bright
N...........................Nikko
PF..........................ParkFlyers
SD.........................Team SD
T............................Traxxas
All Others................E-mail Us

*Please note that Team SD does not accept returns on the SD-R5, SD-R6, SD-R8, SD-R5E, SD-R6E. You will need to return those items to us as we cover their warranty.
 
RETURNS

We accept returns on new, unopened, unused items. To receive an RMA number to authorize a return you must go to NewHopie , click onto Contact us, and request an RMA. If you're requesting an RMA for multiple items. Please include all items on the same RMA form. After submitting the request you will be contacted within 24 hours via email. Please note, attempting to return items you have opened for a refund is mail fraud and you may be subject to prosecution. Open items are not returnable.

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Terms of Use